Mystery Shopping & Quality Control Services
Over a Decade of Real-World
Mystery Shopping Experience
Across live environments
Trusted by Major Organisations & Venues
We have delivered mystery shopper and quality control checks for a broad range of clients, including:
- Major national organisations such as the Jockey Club
- Governing bodies including the FA
- Large-scale hospitality and live event venues
- Premium and VIP-led environments
- Independent and multi-site hospitality businesses
Our experience spans high-pressure, high-footfall environments where customer experience must be consistently excellent.
Grounded in real experience
How Our Mystery Shopping Services Work
Our mystery shoppers pose as genuine customers, clients, and guests, following carefully designed briefs that reflect real situations your teams actually face. These scenarios can include:
- Disabled customer journeys, including access routes and use of disabled facilities
- Staff knowledge around accessibility, procedures, and compliance
- General customer experience and service standards
- VIP and premium hospitality experiences
- Event-day operations at major venues such as Twickenham and Wembley
- End-to-end experience checks, from arrival to departure
From practical operational checks to ensuring a “10 out of 10” VIP experience, we tailor every brief to your exact requirements.
Expert Corporate Mystery Shopping Solutions
Our mystery shopping
programmes can be built around:
Customer service and staff engagement
Knowledge, confidence, and professionalism of staff
Accessibility awareness and compliance
Brand standards and
consistency
VIP and premium guest
experience
Overall customer journey and experience quality
Every campaign is bespoke — designed around what matters to your business.
Experience you can rely on
What Makes Our Recruitment Process Stand Out?
Clear Reporting. Actionable Insight.
Following each visit, we provide clear, structured reporting that highlights:
- What’s working well
- Where experience is breaking down
- Consistent issues across staff or locations
- Practical recommendations for improvement
The focus is always on usable insight, not generic scoring.
Why StreetPR?
- Over 10 years of mystery shopping and QC experience
- Proven track record across hospitality, events, and live environments
- Trained, professional mystery shoppers
- Bespoke scenarios — no off-the-shelf templates
- Honest feedback you can act on immediately
We understand how environments operate on the ground — especially when the pressure is on.
Speak to Us
If you’re looking to understand how your business truly performs from a customer’s perspective, we’d be happy to discuss a tailored mystery shopping or quality control programme.